Return and Refund Policy
We don't offer change-of-mind returns. If you simply change your mind about an item, we're not able to offer a refund or exchange for that reason.
We do offer a return, replacement, or refund if your item is faulty, damaged in transit, significantly not as described, or if you receive the wrong item. This is in line with your rights under the Australian Consumer Law, and nothing in this policy limits those rights.
How to request a return
Contact us at hello@thenightstack.com within 30 days of receiving your order. Please include:
- Your order number
- A brief description of the issue
- Photos or video showing the fault, damage, or incorrect item
We'll review your claim and get back to you within 7 business days.
Do I need to send the item back?
In most cases, no. You won't be asked to return the item. If a specific case requires it, we'll provide a return address and cover the cost of return shipping, you won't be out of pocket for a return that's our responsibility.
Refunds
Once your return is approved, we'll process your refund to your original payment method within 5–10 business days. Please allow extra time for your bank or card provider to complete the transaction on their end.
Damages and issues
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us straight away at hello@thenightstack.com so we can sort it out quickly.
Exceptions
We're unable to offer a refund or replacement for issues caused by misuse, or for items where the fault was clearly caused after delivery. For hygiene reasons, items such as mouth tape, earplugs, and nasal strips can only be returned if they arrived faulty or incorrect, not opened or used.
Questions
If you have any questions about a return, reach out any time at hello@thenightstack.com.